Required skills

Ability to

communicate and agree on team goals performance standards and performance measures within the context of workplace arrangements for team or group work

establish and secure resources such as labour crew levels and competency profiles and other resources as required

develop plans and schedules to achieve team goals including the ability to assess impact of planning decisions on related issues such as impact on other work areas resource utilisation and costs

facilitate group processes including mediating and resolving different interests personal and work styles as required and encouragingproviding opportunities for active participation of team members

allocate and negotiate work roles and responsibilities in consultation with team members to match work requirements and skills and abilities of team members

identify and address learning needs of team members

provide a mentoring role to team members

monitor team outputs against objectives and make adjustments as required to achieve plan

monitor resource utilisation against plan

provide feedback on team and individual performance according to workplace feedback procedures

represent and advocate on behalf of the team in other workplace forums as required

use communication techniques appropriate to the audience such as communicating with people from diverse cultural backgrounds and with people with limited ability to speak or understand English

record information on team performance as required

use oral communication skillslanguage competence to fulfil the job role as specified by the organisation including questioning active listening asking for clarification and seeking advice from supervisor

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of

facilitation techniques and communication skills to support the active engagement and participation of team members in team processes

work procedures relevant to team tasks and related occupational health and safety OHS food safety quality and environmental management issues hazards and control measures

workplace planning and performance measurement systems and processes

methods used to measure achievement of personal and team goals

resource allocation systems used in the workplace as appropriate to secure relevant resources required by the team or group

work capacity skills and knowledge of team or work group members in order to allocate roles appropriate to skill level and plan development opportunities

competency requirements of work functions including any special work conditions that may be covered by additional licensing or certification requirements

duty of care when allocating work roles and responsibilities

competency identification and training arrangements in the workplace

communication skills required to represent and advocate on behalf of the team or work group

stages of team development

recording and reporting system and responsibilities

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed Competence in this unit must be achieved in accordance with food safety standards and regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to

ensure all team members understand and agree to team goals and expectations and their personal responsibilities

plan team activity to take into account team goals timelines individual capabilities and resources

monitor outcomes against timelines and communicate progress with team members

apply interpersonal communication skills to engage and support team members

support positive outcomes for the individual and team

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to

opportunities to facilitate team processes

workplace arrangements for establishing company workplace and team goals

methods used to measure and report on performance against target

planning processes

resource management and allocation systems as appropriate

resources required to achieve team outcomes

competency recording and workplace training arrangements

Method of assessment

This unit should be assessed together with core units and other units of competency relevant to the function or work role An example could be

FDFPPLA Support and mentor individuals and groups

FDFPPL3003A Support and mentor individuals and groups.

Guidance information for assessment

To ensure consistency in ones performance competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and where possible over a number of assessment activities

Policies and procedures

Personal and team measures

Responsibility for leading a team or group

Teams

Communication systems